Welcome to Real Trading.
These Terms and Conditions govern your access to and use of our website and any purchases or services you make through it.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.
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Company Information
Real Trading
Address: Unit 16, The Gateway Estate, Birmingham Cargo Airport, Birmingham, B26 3QD
Phone: 0121 782 6400
Email: sales@realtrading.co.uk
Registered in the United Kingdom.
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Use of Our Website
- You must be at least 18 years old to use our website or place an order.
- You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.
- You are responsible for ensuring that all information you provide is accurate and up to date.
- We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
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Products and Services
- All product descriptions, images, specifications, and prices are provided for general information only and are subject to change without notice.
- We make reasonable efforts to display product information accurately, but variations may occur (e.g. packaging, colours, or materials).
- All products are subject to availability. If an item is out of stock or discontinued, we may offer an alternative or refund any payments made.
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Prices and Payment
- All prices are shown in GBP (£) and may be subject to VAT or other applicable taxes unless stated otherwise.
- Payment must be made in full before dispatch of goods.
- We accept payment by [list accepted payment methods – e.g. credit/debit card, PayPal, bank transfer].
- We reserve the right to correct any pricing errors or inaccuracies even after an order has been submitted.
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Orders and Contract Formation
- By placing an order, you make an offer to purchase products or services from us in accordance with these Terms.
- A contract is formed only when we accept your order and send you an order confirmation.
- We are not responsible for delays outside our control (e.g. courier delays, customs clearance, or unforeseen events).
- Risk of loss or damage passes to you upon delivery.
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Returns, Refunds & Cancellations
- If you are a consumer, you may have rights under the Consumer Contracts Regulations (2013) to cancel certain online purchases within 14 days of receipt.
- If you are a business customer, returns are accepted only at our discretion unless the goods are faulty or misdescribed.
- To arrange a return, please contact sales@realtrading.co.uk within 14 days of receiving your order.
- Returned goods must be unused, in original packaging, and accompanied by proof of purchase.
- Refunds will be issued to the original payment method once the returned goods are inspected and approved.
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Intellectual Property
- All content on this website—including text, graphics, logos, images, product information, and software—is owned or licensed by Real Trading or its licensors.
- You may not reproduce, distribute, modify, or otherwise use any material without our prior written permission.
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Limitation of Liability
- To the maximum extent permitted by law, we exclude all implied warranties or conditions regarding this website or its contents.
- We will not be liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, data, or business opportunities.
- Our total liability for any claim arising from your use of this website or any product shall not exceed the total amount paid by you for the product.
- Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
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Accounts and Security
- You are responsible for maintaining the confidentiality of your login details and any activity under your account.
- Notify us immediately if you suspect any unauthorised use of your account.
- We reserve the right to suspend or terminate accounts that violate these Terms.
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Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. We do not control or endorse those sites and accept no responsibility for their content, privacy policies, or practices.
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Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy (available on our website) for details on how we collect, use, and protect your personal information in compliance with UK GDPR.
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Termination
We may suspend or terminate your access to the website or cancel any orders if you breach these Terms or engage in fraudulent or abusive activity.
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Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, website, or legal obligations. Updated versions will be posted on our website with a revised “last updated” date. Continued use of the website constitutes acceptance of the updated Terms.
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Contact us
If you have any questions about these Terms and Conditions, please contact:
Real Trading
Address: Unit 16, The Gateway Estate, Birmingham Cargo Airport, Birmingham, B26 3QD
Phone: 0121 782 6400
Email: sales@realtrading.co.uk
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How We Use Your Information
We use your information to:
- Process orders and payments
- Provide customer support
- Send promotional materials (with your consent)
- Improve our website and services
- Ensure security and prevent fraud
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Ensure security and prevent fraud
We do not sell or rent your personal information. However, we may share it with trusted third parties to:
- Complete transactions (payment processors, shipping partners)
- Comply with legal obligations
- Improve our services (analytics providers)
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Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.
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Your Rights
You have the right to:
- Access and correct your personal information
- Opt-out of marketing communications
- Request the deletion of your data
- Lodge a complaint with a data protection authority
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Cookies
We use cookies to enhance your browsing experience and collect analytics. You can control cookie preferences through your browser settings.
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Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
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Contact Us
If you have any questions about this Privacy Policy, please contact us at sales@realtrading.co.uk or 0121 782 6400.